AT THIS TIME, ORDERS MAY TAKE UP TO 12-14 BUSINESS DAYS TO SHIP!

FAQs

BACK TO SCHOOL SEASON: WE ARE CURRENTLY EXPERIENCING AN EXTREMELY HIGH RATE OF ORDERS. THAT SAID, THERE MAY BE A DELAY COMPARED TO OUR NORMAL TURNAROUND TIME. IF YOUR ORDER NEEDS TO BE EXPEDITED, PLEASE CONTACT NIKNAX@MOZEPRINTDESIGN.COM WITH YOUR ORDER NUMBER AND NEEDED DATE. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING!!!

W
hen will I receive my order? 
All designed stationery is fulfilled within 3-4 business days as long as inventory is available. If we are out of stock, our site should reflect the status or we will send you an email immediately after ordering to let you know when that item will restock.

What is the turnaround time for custom stationery? Custom stationery first requires a PDF proof approval. Upon receipt of your order, you will receive a PDF proof sent within 48 hours of your submission. Once approved, you will be notified of your expected due date. To speed your process, you may waive your proof at your own risk.

What is your return policy? All items are non-refundable. Custom stationery and products have a no refund/no exchange clause unless there was an error made or shipping issue. All designed stationery and products are exchangeable within 14 days of receipt of your order if your package is unopened. No refunds are issued for designed stationery.

What are your hours of operation?  We are in the office from 9am to 4pm, Monday-Friday.

I have additional questions. What is the best way to get those answers? Please complete the contact form on the Contact Page.

How will my order ship?
 We use both UPS and USPS depending on the product.


I need a bulk order of custom products for my company. How should I place that order? For larger orders, we suggest working with our parent company Moze Print & Design, LLC. You can email them at sales@mozeprintdesign.com for more information.